Shipping policy
Thank you for choosing our 3D printed products. Each item is carefully produced, inspected, and packaged to ensure it reaches you safely and in excellent condition.
Processing Time
Our 3D printed products are made to order. Depending on the product and order volume, processing may take 1–3 business days.
Each item is carefully printed, inspected, and prepared for shipment before it leaves our workshop.
Please note that weekends and public holidays are not included in processing times.
Shipping Time
Once your order has been completed and packaged, it will be shipped within 1–3 business days.
We provide tracking information for every order whenever tracking is available. You will receive your tracking number once your order has been shipped.
Please note that shipping times may vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our control.
Incorrect Shipping Address
If you accidentally entered an incorrect shipping address, please reply to your order confirmation email or contact us at support@diyojenart.com within 24 hours of placing your order.
Once your order has entered production or has been shipped, we may not be able to change the shipping address.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.
Damaged Items
We carefully package all 3D printed products to help protect them during transit.
However, in rare cases, an item may be damaged during shipping.
If your order arrives damaged, please contact us as soon as possible and provide:
Your order number
Photos of the damaged product
Photos of the shipping package and packaging materials
After reviewing the situation, we will work with you to provide an appropriate solution, which may include a replacement or another suitable resolution.
Questions or Concerns
If you have any questions about your order or shipping, please don't hesitate to contact us at support@diyojenart.com.
We aim to respond to all customer inquiries within 24 hours.